Jolicam

ג’וליקם יוצאת בגרסה חדשה עם תמיכה בקול המאפשרת
צפייה והאזנה למצלמה הביתית בשיחת וידאו

בימים אלו ג’וליקם יוצאת בגרסה חדשה ומשופרת המאפשרת צפייה קלה במצלמות הביתיות דרך חיוג בשיחת וידאו. הגרסה החדשה פותרת מספר בעיות שהעלתם:

• תמיכה בקול – מעכשיו תוכלו לשמוע כל מה שקורה בחדר. בנוסף תוכלו גם לדבר עם מי שנמצא מול המחשב
• מצב חשאי – בהפעלת מצב חשאי (discrete mode) לא יופיעו הודעות על מסך המחשב בזמן שיחה
• שיפורים ותיקונים – חיבור מהיר יותר למצלמה וכן תיקון מספר בעיות ביציבות המערכת

להורדת הגרסה לחץ כאן.

התקנה ראשונה?

אם זו הפעם הראשונה שאתם מתקינים את ג’וליקם, עליכם להרשם באתר שלנו עם כתובת מייל ומספר טלפון ממנו תרצו להתקשר למצלמה. לאחר רישום באתר ישלח אליכם קוד התקנה.

משדרגים גרסה ישנה?

אם אתם מבצעים שדרוג מגרסה קודמת, יש להפעיל את תוכנת ההתקנה וללחוץ Next עד סיום ההתקנה.
אין צורך ברישום מחדש באתר.

משהו לא הסתדר?

נשמח לעזור, לענות על שאלות ולשמוע את חוות דעתכם.
צרו קשר במייל ל-support@joliper.com

In the past few weeks we have been busy working on a new release of Jolicam. This version will currently be open in a pre-release stage for selected users and will be publicly released shortly.

We strongly believe that our users know best what they need out of Jolicam and therefore this version introduces two new features that were mostly asked for by users. In addition we introduced some back end improvements, resolved bugs and simplified the registration and installation process.

So, what are the new features and how will they be operated:

1. Two-way audio support

In additon to viewing your webcam, you can now hear what is going on in the room where the camera is installed and also be able to speak into the phone and be heard on the computer’s speakers. Naturally, a new configuration panel is available for turning on/off this feature and selecting microphone and speakers device.

The panel is accessible using the following steps:
1. Right click the Jolicam tray icon
2. Select “Edit Camera Settings”
3. In the wizard navigate to the new “Audio devices” page and configure your devices

2. Discrete call mode

Several users were bothered by the fact that the Jolicam client makes explicit notifications about incoming video calls (pop-ups and tray icon animations), so that a user who is logged into the computer is aware of a person calling.

The new version allows you to configure these popups and icon indications to be turned off, resulting in a discrete mode Jolicam client. To do so use the following steps:

1. Right click the Jolicam tray icon
2. Select “Edit Camera Settings”
3. In the wizard click the “Advanced” button

4. Goto the “General” section and uncheck the notification and popup check boxes.

We are always open for more feedback about Jolicam and would like to hear your needs and ideas for new features.

Most existing, we have grown:

• We are very happy to welcome Oren to our sales team. We wish him luck!

New JolicamPro features:

• New UI for the JolicamPro service
• Support for Web-DigiNet DVRs
• Support for calling from abroad (beta) – We now have a solution for those of you who want to check-up on things while you travel. Contact us for more details.
• DVR monitoring (beta) – We figure that if you have a DVR, you should also make sure it is working! Therefore we are now offering DVR monitoring as an additional service

Some lessons learned:

• System downtime – Last month we got some media coverage including Avri Gilad’s morning show, and an item on Channel 10 news. As a result our systems were pushed to their limits and some components malfunctioned. Since then we have upgraded our servers and resolved some bottlenecks. Things are more stable now.

As always, if you have any feedback we really want to hear, so don’t hesitate to contact us at support@joliper.com.
Dan

The Jolicam install base is rapidly growing and of course so is the number of questions and support calls we get. We really like reaching out for those users in need of support, because this is a great way to learn about our product.

Every day we learn something new. Most interesting is that we suddenly understand folks are using the service in new and exciting ways: installing it on multiple computers to get a broader view, watching over their parking space or checking for stray cats that wander to the factory at night setting off the alarm.

 
On the technical side we learned that some users experienced problems using their phones to video call the service. Some phone models still use old firmware versions that are not fully compatible with the video call standard and other models, with a touch screen and virtual keyboard do not send key presses correctly.

 
If you experience problems connecting to the Jolicam service (don’t know if your phone supports video calls, you call but no video shows, you cannot press keys, call is disconnected) there are a few basic checks worth doing:

1. Test a video call to our Ayalon service 054-7920000
2. Ask a friend who has 3G video calls to video call you
3. Send us a support email (support@joliper.com), clearly stating your phone model

 
Here is a list of some of the common issues and how to overcome them:

 
1. Problem: No video on some Nokia phones: due to old firmware (e.g. 2 year old N95s may have this problem)

Workaround/Solution : you can check if you have the latest firmware following the instructions on this cool site (or simply by pressing *#0000# on your phone). If you experience problems calling the service you may want to upgrade the firmware for free by going to the nearest Cellcom / Orange / Pelephone lab.

 
2. Problem: Your touch screen phone does not send key presses. There is a problem with LG 990 (Viewty) and older versions of the Samsung Omnia not sending keys and some versions of E71 firmware that send multiple key presses.

Workaround/Solution: There is a simple workaround: just configure your camera to not require a PIN code and send us an email to support@joliper.com so we can confirm the service terms for you. Then you can call the camera directly without the need to press any key.

 
3. Problem: Phones with incompatible codecs (some Motorola models) that do not display video.

Workaround/Solution: we are still looking into this one. Unfortunately there is no workaround at this point. You can however allow access to your camera for additional phone numbers and use them in the meantime.

 
We are also getting asked about an iPhone version. If you are interested in calling your camera from an iPhone please send us an email and we will notify you once we have a solution for the iPhone available.

During the past few weeks we started rolling out our new service for Security Camera and DVR owners – JolicamPro. The idea is very very simple (even more simple than Jolicam): We provide you with access to your cameras from your 3G phone.

All you need to get started is a DVR and a 3G phone. Registration is done by email sales@joliper.com or by phone at 03-6806666, and there is nothing to install at all. I’m still working on the automation of this process. We already support the most popular local DVR models including MagicRadar, GeoVision, Win4Net, and AvTech, and we are working hard to get other models up as well. If your DVR is not listed we will be happy to hear from you.

Once registered, usage is very simple and straightforward: video call our system, enter your pin, and watch whatever it is you have your cameras pointed at. That’s all.

Now I know that some of you might be thinking “this isn’t really new. I can connect to my DVR from my laptop, and from my smart phone via the Internet”. All true. But is mobile internet really that easy? and what about the times when you are out of the office and don’t have Internet for your laptop? Simplicity and mobility, in my opinion, are the two advantages that make this service really useful.

For more information check out our product page, email us, or give us a call at 03-680-6666.

Dan

During the development of Jolicam, we had to test it on various platforms, including virtual machines where a hardware camera was not available. For that purpose we created a virtual camera module that can play images from the local hard disk. We called it “Photo Viewer Tester”. As sometimes happens during the development of software, those internal utilities that your R&D comes up with for their own use, prove to be quite useful for real end users.

 
Think about the way you share your family photos with your parents or grandparents. For tech savvy folks this is a piece of cake nowadays: you open up an online Picasa account and send them an email with the address of your photo album or you send them a zip file with the images that they can extract and view on their home computer or digital photo frame.

 
However, in the real world parents and grandparents are not always computer wizes. This is where the Jolicam Photo Viewer comes in handy. Simply have them call the Jolicam service number from their 3G mobile whenever and wherever they like. Instead of viewing your webcam stream, they will be able to see a slide show with recent photos of the grandchildren or whatever albums you point the Photo Viewer to.

 
The free download version of Jolicam is bundled with a basic copy of the “Photo Viewer camera” plug-in. To activate it choose “Photo Viewer” in the camera type section of the setup wizard and point it at your desired pictures folder.

 

 
Of course, the interface in this free version is very basic. Please send us feedback and ideas for more advanced feature you would like to see in the next versions (e.g. integration with your online Flickr / Yahoo account, navigation menu, sub-titles, audio).

It has been a very exiting month for us. We released our first open-to-the-public version of Jolicam this month. The feedback has been great and it included some really good ideas, feature requests, and inevitably, some bug reports. I’m pleased to say we were able to track-down and bust all of the (reported) bugs while they were still small. We have updated the version available for download from our website.

The new version (v1.0.2.2303) includes the following fixes:

• A fix for Windows Vista users who were not able to connect to the server.
• A fix for an issue resulting in the Camera Busy error screen.
• A fix for 64 bit systems.

During the next month we will be launching JolicamPRO designed specifically for those of you with security cameras or DVR systems. We also hope to roll out our first version of a the web interface providing some account management features.

Finally, I’d like to thank everyone who took the time to report issues, submit ideas, and help out testing the bug fixes on their systems.

Shana Tova.

Dan

Welcome to our Blog.

Stay tuned for product updates, feature discussions, and more.

Dan