Jolicam

ג’וליקם יוצאת בגרסה חדשה עם תמיכה בקול המאפשרת
צפייה והאזנה למצלמה הביתית בשיחת וידאו

בימים אלו ג’וליקם יוצאת בגרסה חדשה ומשופרת המאפשרת צפייה קלה במצלמות הביתיות דרך חיוג בשיחת וידאו. הגרסה החדשה פותרת מספר בעיות שהעלתם:

• תמיכה בקול – מעכשיו תוכלו לשמוע כל מה שקורה בחדר. בנוסף תוכלו גם לדבר עם מי שנמצא מול המחשב
• מצב חשאי – בהפעלת מצב חשאי (discrete mode) לא יופיעו הודעות על מסך המחשב בזמן שיחה
• שיפורים ותיקונים – חיבור מהיר יותר למצלמה וכן תיקון מספר בעיות ביציבות המערכת

להורדת הגרסה לחץ כאן.

התקנה ראשונה?

אם זו הפעם הראשונה שאתם מתקינים את ג’וליקם, עליכם להרשם באתר שלנו עם כתובת מייל ומספר טלפון ממנו תרצו להתקשר למצלמה. לאחר רישום באתר ישלח אליכם קוד התקנה.

משדרגים גרסה ישנה?

אם אתם מבצעים שדרוג מגרסה קודמת, יש להפעיל את תוכנת ההתקנה וללחוץ Next עד סיום ההתקנה.
אין צורך ברישום מחדש באתר.

משהו לא הסתדר?

נשמח לעזור, לענות על שאלות ולשמוע את חוות דעתכם.
צרו קשר במייל ל-support@joliper.com

We strongly believe that our users know best what they need out of Jolicam and therefore this version introduces two new features that were mostly asked for by users. In addition we introduced some back end improvements, resolved bugs and simplified the registration and installation process.

So, what are the new features and how will they be operated:

1. Two-way audio support

In additon to viewing your webcam, you can now hear what is going on in the room where the camera is installed and also be able to speak into the phone and be heard on the computer’s speakers. Naturally, a new configuration panel is available for turning on/off this feature and selecting microphone and speakers device.

The panel is accessible using the following steps:
1. Right click the Jolicam tray icon
2. Select “Edit Camera Settings”
3. In the wizard navigate to the new “Audio devices” page and configure your devices

2. Discrete call mode

Several users were bothered by the fact that the Jolicam client makes explicit notifications about incoming video calls (pop-ups and tray icon animations), so that a user who is logged into the computer is aware of a person calling.

The new version allows you to configure these popups and icon indications to be turned off, resulting in a discrete mode Jolicam client. To do so use the following steps:

1. Right click the Jolicam tray icon
2. Select “Edit Camera Settings”
3. In the wizard click the “Advanced” button

4. Goto the “General” section and uncheck the notification and popup check boxes.

We are always open for more feedback about Jolicam and would like to hear your needs and ideas for new features.

• We are very happy to welcome Oren to our sales team. We wish him luck!

New JolicamPro features:

• New UI for the JolicamPro service
• Support for Web-DigiNet DVRs
• Support for calling from abroad (beta) – We now have a solution for those of you who want to check-up on things while you travel. Contact us for more details.
• DVR monitoring (beta) – We figure that if you have a DVR, you should also make sure it is working! Therefore we are now offering DVR monitoring as an additional service

Some lessons learned:

• System downtime – Last month we got some media coverage including Avri Gilad’s morning show, and an item on Channel 10 news. As a result our systems were pushed to their limits and some components malfunctioned. Since then we have upgraded our servers and resolved some bottlenecks. Things are more stable now.

As always, if you have any feedback we really want to hear, so don’t hesitate to contact us at support@joliper.com.
Dan

Every day we learn something new. Most interesting is that we suddenly understand folks are using the service in new and exciting ways: installing it on multiple computers to get a broader view, watching over their parking space or checking for stray cats that wander to the factory at night setting off the alarm.

 
On the technical side we learned that some users experienced problems using their phones to video call the service. Some phone models still use old firmware versions that are not fully compatible with the video call standard and other models, with a touch screen and virtual keyboard do not send key presses correctly.

 
If you experience problems connecting to the Jolicam service (don’t know if your phone supports video calls, you call but no video shows, you cannot press keys, call is disconnected) there are a few basic checks worth doing:

1. Test a video call to our Ayalon service 054-7920000
2. Ask a friend who has 3G video calls to video call you
3. Send us a support email (support@joliper.com), clearly stating your phone model

 
Here is a list of some of the common issues and how to overcome them:

 
1. Problem: No video on some Nokia phones: due to old firmware (e.g. 2 year old N95s may have this problem)

Workaround/Solution : you can check if you have the latest firmware following the instructions on this cool site (or simply by pressing *#0000# on your phone). If you experience problems calling the service you may want to upgrade the firmware for free by going to the nearest Cellcom / Orange / Pelephone lab.

 
2. Problem: Your touch screen phone does not send key presses. There is a problem with LG 990 (Viewty) and older versions of the Samsung Omnia not sending keys and some versions of E71 firmware that send multiple key presses.

Workaround/Solution: There is a simple workaround: just configure your camera to not require a PIN code and send us an email to support@joliper.com so we can confirm the service terms for you. Then you can call the camera directly without the need to press any key.

 
3. Problem: Phones with incompatible codecs (some Motorola models) that do not display video.

Workaround/Solution: we are still looking into this one. Unfortunately there is no workaround at this point. You can however allow access to your camera for additional phone numbers and use them in the meantime.

 
We are also getting asked about an iPhone version. If you are interested in calling your camera from an iPhone please send us an email and we will notify you once we have a solution for the iPhone available.

All you need to get started is a DVR and a 3G phone. Registration is done by email sales@joliper.com or by phone at 03-6806666, and there is nothing to install at all. I’m still working on the automation of this process. We already support the most popular local DVR models including MagicRadar, GeoVision, Win4Net, and AvTech, and we are working hard to get other models up as well. If your DVR is not listed we will be happy to hear from you.

Once registered, usage is very simple and straightforward: video call our system, enter your pin, and watch whatever it is you have your cameras pointed at. That’s all.

Now I know that some of you might be thinking “this isn’t really new. I can connect to my DVR from my laptop, and from my smart phone via the Internet”. All true. But is mobile internet really that easy? and what about the times when you are out of the office and don’t have Internet for your laptop? Simplicity and mobility, in my opinion, are the two advantages that make this service really useful.

For more information check out our product page, email us, or give us a call at 03-680-6666.

Dan

 
Of course, the interface in this free version is very basic. Please send us feedback and ideas for more advanced feature you would like to see in the next versions (e.g. integration with your online Flickr / Yahoo account, navigation menu, sub-titles, audio).

The new version (v1.0.2.2303) includes the following fixes:

• A fix for Windows Vista users who were not able to connect to the server.
• A fix for an issue resulting in the Camera Busy error screen.
• A fix for 64 bit systems.

During the next month we will be launching JolicamPRO designed specifically for those of you with security cameras or DVR systems. We also hope to roll out our first version of a the web interface providing some account management features.

Finally, I’d like to thank everyone who took the time to report issues, submit ideas, and help out testing the bug fixes on their systems.

Shana Tova.

Dan